Returns & Exchanges Policy

Last updated: November 1, 2026

Wrong size? Second thoughts on the colourway? Run it back. This page is the playbook for sending something back to Jersey Lane or swapping it for something else: how long you have, what can come back, how to start, how the free return label works and what happens when your parcel reaches us. The money side, meaning when and how you are paid back, lives on our Refund Policy page.

The 60-day rule, plain and simple

You have 60 days from delivery to ask for a return. The clock starts on the day your order is delivered, not the day you placed it. So a team that gets its jerseys two weeks before the season still has the whole 60 days after delivery to sort out a size that did not work.

• Any reason counts. Too long, too tight, wrong shade, the team changed colours, you just do not love it. You do not have to justify it.
• Every product is covered. Jerseys, shorts, sets, shooting shirts, hoodies, socks, bags, towels and bottles all follow the same 60-day window.
• Gifts are covered. If you received a jersey as a gift, the 60 days run from the delivery date of that order.
• No restocking fee. We never take a cut for handling a return.

What matters is that you contact us within the 60 days. Once we send your return instructions and label, please ship the item back as soon as you can so the return does not stall.

What can come back, and in what shape

Everyday gear and team kit

Everything in the shop can be returned within 60 days. For change-of-mind returns, please send items back the way they reached you: unworn in games, unwashed, with any tags you still have and every piece of a set. That helps the next player who gets that jersey. If something about the condition raises a question when it reaches us, we email you before anything is decided.

Sets travel together

A Blacktop Jersey + Shorts Set or a Youth Starter Jersey + Shorts Set is sold as one product at one set price. Return the jersey and the shorts together. If you only want to send back one half of a set, email us first and we will tell you how we can handle it for your order.

Personalised items: names and numbers

Our returns apply to all items, including jerseys, shorts and shooting shirts with a name or number added. There is one thing to know before you order. A jersey printed with “ALVAREZ 7” cannot be resold to anyone else, so please check the spelling and the number carefully before you pay. We print the name and number exactly as typed in the product-page fields, and we do not send a proof or mockup before production. If a personalised item is not right, contact us and we will look at each case.

Starting a return: four moves

1. Email us. Write to support@jerseylane.shop or submit a ticket. Include your order number, the items and sizes you are sending back, a short reason, and whether you want an exchange (a new order), store credit or your money back.
2. Get your instructions. We reply within 24 hours on business days with where to send the item and a free return label for change-of-mind returns.
3. Pack it. Fold the items, put a note with your order number inside, and seal the parcel. Use the label we send.
4. Drop it off. Ship the parcel and keep the receipt or drop-off slip until your return is complete.

Please do not mail anything back without emailing us first. A parcel that turns up without an order number or a return request is much harder to match to your account, and it slows everything down.

Exchanges: swapping sizes and colourways

We do not hold your order while a swap is in the post. Instead, every exchange takes one of two routes. You choose.

Route 1: return plus a new order

You return the item that did not work, and you place a new order for the one you want. The new order goes through normal processing and shipping, which is free to all four countries we serve. The return is handled as described on this page, and the money for it comes back to you as set out in our Refund Policy. This is the fastest way to get the new size moving, because the new order does not wait for the return to arrive.

Route 2: store credit

If you would rather not wait on money moving back and forth, ask for store credit for the returned item. Use it on your replacement, or save it for later. Store credit never expires, so it is still there for next season’s shooting shirts.

Three exchanges we see all the time

• Shorts too long: a rec-league player orders the Blacktop Jersey + Shorts Set in Large and finds the shorts sit too far below the knee. Within 60 days, they email us, get a free return label, send the set back and order the set in Medium.
• Colourway change of heart: a player’s Gradient Fade All-Over Print Jersey arrives in Sunset Fade, and once it is in hand they want Ice Fade. That is a change-of-mind return: free return label, then a new order or store credit for the Ice Fade.
• Socks in the wrong size range: someone orders Court Crew Socks in Youth when they meant Adult. Same route: return the Youth pair with the free label and order the Adult pair.

Before you reorder, take two minutes with the Size Guide. For example, a parent deciding between Youth XL and Adult Small for a tall 11-year-old can follow the how-to-measure steps and compare with a jersey that already fits. It saves you a second return.

When something is wrong with what arrived

A return for change of mind is one thing. An item that arrives damaged, the wrong product, or the wrong size from what your order confirmation shows is another, and we want to hear about it.

What to send us

• Your order number.
• Clear photos of the item and the problem, and of the shipping label.
• For a size or colourway mix-up, a photo of the size tag next to your order confirmation.

Send it as soon as you can after delivery. We review each case and tell you the next step, which may or may not involve sending the item back. Photos you email are used only for your order and are deleted 30 days after delivery of the order.

Printed exactly as typed

Names and numbers are printed exactly as entered in the product-page fields, in capitals when the field says so. Typing “Johnson” in a capitals field gives you JOHNSON on the name bar, as expected. If the jersey shows a different name or number from the one in your order confirmation, that is on us: email us with photos. If the spelling matches what was typed but was typed wrong, contact us anyway and we will look at what we can do.

Packing your return

• Fold jerseys and shorts flat. There is no need for a box if a sturdy mailer holds everything.
• Include every piece that came together: both halves of a set, every pair of socks.
• Add a slip of paper with your order number and your name.
• Remove or cover old shipping labels so only the return label shows.
• Keep your drop-off receipt until we confirm the return.

Returning several players’ jerseys from one team order? Put them in one parcel if you can, and list the names and numbers on your note so we can tick them off quickly.

Team orders, gifts and returns from outside the US

One player, one return

Coaches order a jersey for each player, one at a time. That makes returns simple: you can send back a single player’s jersey without touching the rest of the roster. Say a youth coach ordered ten Custom Name & Number Reversible Jerseys and one family moves away before the first game. Email us within 60 days of delivery with the order number and that player’s name and number, and we will walk you through it. Remember that a jersey printed with a player’s name cannot go to anyone else, which is why we look at personalised returns case by case.

Returning a gift

If you received a jersey as a gift and want a different size, you can start the return yourself. Email us with the order number from the packing slip, or ask the person who ordered it to forward it. Tell us whether you would like store credit in your own name or whether the money should go back to the buyer, and we will explain what is possible for that order.

Sending a return from Canada, Australia or New Zealand

The 60-day window and the free return label for change-of-mind returns apply in every country we ship to. A return from overseas simply spends longer on the road, so start it early rather than near day 60. When you drop the parcel off, keep the receipt. If a customs form is needed for the return, follow the instructions we send with your label, and describe the contents plainly, for example “returned basketball jersey”.

Things that slow a return down

• No order number inside the parcel.
• A parcel sent without emailing us first.
• Half of a set sent back without the other half.
• An old label left visible on a reused mailer.

After your parcel reaches us

When your return arrives, we match it to your request and email you. Then we act on the choice you made when you started the return:

• Money back: paid within 7 days of us receiving the return, to your original payment method. The full detail is on the Refund Policy page.
• Store credit: added for the returned item and yours to use whenever you like. It never expires.
• New order already placed: nothing else to do. Your new size or colourway ships on its own timeline.

If your order has not shipped yet

No return needed. Within 24 hours of placing an order, you can email us to cancel it or change a size, colourway, name or number. After that, the order may already be in production. Our Cancel or Change an Order page has the details, and Shipping & Delivery explains processing and transit times.

Questions about a return

Email support@jerseylane.shop with your order number. We reply within 24 hours on business days. Quick answers are also in the FAQs and the Help Center. Jersey Lane, 3220 Common Way, Madera, CA 93637, US.