Order Tracking
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Check your order in ten seconds
- Type your order ID and the billing email you used at checkout into the form below.
- The form shows the current status of the order and the items in it.
- Orders are processed in 1-3 business days, then spend 7-14 business days in transit to the US, Canada, Australia or New Zealand.
- Shipping is free to all four countries, with no minimum order.
- When your order ships, we email you the shipping details we have.
- Questions? Email support@jerseylane.shop. We reply within 24 hours on business days.
What you need before you look it up
The lookup form asks for two things. Both come from your order confirmation email. Have that email open and the check takes seconds.
Your order ID
Every order gets a number the moment you place it. You will find it in the subject line or the first lines of the confirmation email we send after checkout. It is also listed on the thank-you page you see right after paying. Type only the digits. Leave out the hash sign or any extra words.
If you created an account at checkout, you can skip the form completely. Sign in at My Account and open the Orders tab. Every order you placed with that account is listed there, newest first, with its status next to it.
Your billing email
Use the email address you typed in the billing section at checkout. That is the address the order is filed under. It is not always the address of the person receiving the parcel.
This trips up gift buyers most. Say a grandparent in Canada ordered a Custom Youth Name & Number Jersey for a grandchild in Australia. The billing email is the grandparent’s, so the grandparent runs the lookup. The grandchild’s family will not find the order with their own address.
When the form says it cannot find the order
- Check the order ID for a missing or swapped digit.
- Check the email for a typo, an extra space, or a different address you sometimes use.
- Search your inbox and spam folder for the confirmation email to confirm both values.
- Still stuck? Email us with your full name and the date you ordered. We can find it from there.
Every order status, decoded
The status shown by the lookup form is the same one we see on our side. It changes as your order moves from checkout to the door. Here is what each one means and what, if anything, you should do.
| Status | What it means | What you should do |
|---|---|---|
| Pending payment | The order was created, but payment has not been received yet. Nothing goes into production at this stage. | If you meant to pay, go back to checkout and complete it, or place the order again. If you left on purpose, you can ignore it. |
| Processing | Payment came through and your order is in our queue. This is the 1-3 business day window where items are prepared, including any name and number printing. | Nothing, unless you spot a mistake. Changes and cancellations are possible within 24 hours of placing the order, so email us fast. |
| On hold | The order is paused. Usually a payment is still being confirmed, or we need to check something with you before we continue. | Watch your inbox for an email from us. If you have not heard anything, write to support so we can tell you what is holding it up. |
| Completed | We have finished the order on our side and it has left for shipping. It is now in transit or already delivered. | Look for the email with the shipping details we have. Allow 7-14 business days in transit before getting worried. |
| Cancelled | The order was stopped, either at your request, because payment never arrived, or because we could not complete it. | If you did not ask for this, email us. If you paid, the refund goes back to your original payment method. |
| Refunded | Money for the order, or part of it, has been sent back to your original payment method. | Allow for your bank or payment provider to post the credit. Contact us if it does not appear. |
| Failed | The payment did not go through. It may have been declined or interrupted. No money was taken for this order. | Try checkout again, or use another payment option shown at checkout. Contact your bank if declines repeat. |
Why there is no “shipped” or “out for delivery” step
Our store uses the standard order statuses listed above. Once an order is marked Completed, it has left our hands. From there, the parcel moves through the postal network on its way to you. Updates after that point come from the shipping details we email you, not from this form.
Part of an order looks different
A refunded line inside an otherwise complete order shows as a partial refund. That happens if you return one pair of shorts from a jersey and shorts order, for example. The rest of the order stays as it was.
From checkout to the court: a realistic timeline
Your status tells you where the order is. The calendar tells you when to expect it. Add the two windows together and plan around the long end, not the short one.
| Stage | Time | Status you will usually see |
|---|---|---|
| Order placed and paid | Same day | Processing |
| Preparation, including name and number printing | 1-3 business days | Processing |
| Transit to the United States | 7-14 business days | Completed |
| Transit to Canada, Australia or New Zealand | 7-14 business days | Completed |
Business days mean Monday to Friday, without public holidays. Weekends do not count toward either window. An order placed late on a Friday starts processing the next business day.
The first game is ten days out
Picture it. Tip-off for the season opener is in ten days. You order the Blacktop Jersey + Shorts Set today. Processing can take up to 3 business days, and transit up to 14 more. Ten calendar days is fewer than ten business days, too. The set might arrive in time. It might not. We never promise a delivery date, so the honest advice is simple: order early, before the roster is final if you can.
The long trip to New Zealand
Parcels to New Zealand and Australia often travel a long way. A parcel can use the full 14 business days in transit and still be on schedule. If your status has said Completed for a week and the shipping details show little movement, that alone is not a problem. Give it the full window first.
Team orders, gift orders and orders in pieces
Jersey Lane has no team order form. Each jersey is a separate product line with its own name and number. That changes how tracking works for coaches and parents.
A coach ordering for the whole roster
If you add all ten players’ Custom Name & Number Reversible Jerseys to one cart and check out once, you get one order ID. Look it up once, and the status covers every jersey in it. If you check out ten separate times, you get ten order IDs. Keep them in one list so you can check each one.
A player joining mid-season
A new teammate who orders later in the season gets their own order and their own order ID. They should match the colourway name shown on the product page, such as Black/White or Royal/White. Their order status has nothing to do with the original team order.
A gift sent to another address
When the billing and shipping addresses are different, the person who paid gets the emails. They can share the order ID with the recipient, but the lookup form still needs the billing email. If you are sending a surprise, keep the confirmation email handy and check the status yourself.
When the status looks wrong or stuck
Most of the time, a status that seems slow is just the calendar doing its thing. Here is how to tell normal from worth a message.
Processing for more than three business days
Count business days, not calendar days, from the day you paid. If you are past 3 business days and still see Processing, send us your order ID. We will look and tell you where it stands.
Completed, but nothing at the door
Count business days from the day the status changed to Completed. Transit is 7-14 business days to all four countries we ship to. Inside that window, waiting is the usual answer. Past it, contact us with your order ID and the delivery address. We will look into it with you and work out the next step.
The shipping details say delivered, but you cannot find it
- Check around the door, with neighbours, building reception or a mailroom.
- Check whether someone else in the household brought it in.
- Check the shipping address in your confirmation email for a mistake.
- Then email us and tell us as soon as you can. We will help from there.
Your address was wrong
Spot it within 24 hours of placing the order? Email us right away and we will try to fix it before the order moves on. After that, the order may already be in production. Read Cancel or Change an Order for the full rules.
When the parcel shows up
Open it and check it against your order before the first wear. A few minutes now saves a lot of back-and-forth later.
Quick check for personalised jerseys
- Compare the name on back with what you typed in the Name on back field. It is printed in capitals, exactly as typed.
- Check the number, front and back, against the Number field you filled in.
- Check the lettering style. Block and Arched look different, and you chose one at checkout.
- On a reversible jersey, flip it and look at both sides.
Something is not right
Damaged, the wrong item, the wrong size, or a print that does not match what you typed? Email us with your order ID and photos if you can. We delete those photos 30 days after the order was delivered. Returns are open for 60 days from delivery, for any reason, and we send a free return label. See the Returns & Exchanges Policy for the steps and the Refund Policy for how the money comes back.
It fits, but the shorts run long
A rec-league player orders the set in Large and finds the shorts sit lower than they like. That is a size exchange. It is handled as a return plus a new order, or as store credit if you prefer. Store credit never expires.
The emails that follow your order
The lookup form is one view of your order. Your inbox is the other. Expect these messages at the billing email:
- Order confirmation, right after checkout, with your order ID and every item, size, name and number.
- A shipping email when the order leaves us, with the shipping details we have for that parcel.
- A refund notice if any part of the order is refunded.
Read the confirmation the minute it lands. It lists the exact name and number for each personalised jersey. If one player’s number reads 12 instead of 21, you still have time inside the 24-hour change window to email us. Shipping details vary by parcel, so we do not promise a tracking number on every order.
Keep your order details safe
The lookup form only shows order information when the order ID and the billing email match. That keeps your order details private. A few habits help:
- Do not post your order ID and email together in a team group chat or public post.
- Never send card numbers or passwords to us. We never ask for them by email.
- If you share a computer, sign out of My Account when you are done.
To learn what we collect and how we use it, read our Privacy Policy.
Still have a question about your order?
Email support@jerseylane.shop. We reply within 24 hours on business days. Put your order ID in the subject line so we can pull it up straight away. For a structured message by topic, use our Submit a Ticket page.
Jersey Lane, 3220 Common Way, Madera, CA 93637, US.
More help: Shipping & Delivery, FAQs, Help Center and Contact Us.