FAQs

Add each jersey to the cart one at a time. Open the product, choose the colourway and size, type that player’s name and number, check the live preview, then add to cart. Repeat for every player. Each jersey shows as its own cart line with its own details. We do not run a separate team order form.

No. Every product is priced on its own product page and the price is the same whether you buy one or fifteen. Sets, such as the Blacktop Jersey + Shorts Set, cost less than buying the jersey and shorts separately.

Custom products have a Name on back field (up to 12 characters, printed in capitals), a Number field (0 to 99, required on custom items) and a Lettering choice of Block or Arched. Some items also have a checkbox such as “Number on shorts leg”. The live preview shows your text on the product image as you type.

On some products, filling in the Name on back field adds $4. On some items, ticking “Number on shorts leg” adds $3. These charges only apply when you fill the field or tick the box, and the product page shows the updated price before you add to cart.

You do not need to. The name field prints in capitals, so “Johnson” and “JOHNSON” come out the same. What matters is the spelling. We print exactly what you type, letter for letter, so read it twice before adding to cart.

No. We do not send proofs or mockups before production. The live preview on the product page and your own check of the cart are the final review. That is why we ask every customer to check names, numbers and sizes carefully before paying.

No. We print the name and number typed into the product fields. We do not print customer logos, team names, league names, trademarks or the names of famous players, and there is no photo upload. See our Intellectual Property Policy for why.

If you email us within 24 hours of placing the order, we can usually change it. For example, a coach who realises five hours later that a player is 21, not 12, is inside the window. After 24 hours the order may already be in production, and we print what was typed. Email us anyway and we will look at your case. Details are on Cancel or Change an Order.

Order the same product in the same colourway name, for example Royal/White, exactly as it appears on the original product page and order confirmation. Then add the new player’s name and number. If you are not sure which product the team has, email us the original order number.

Block lettering runs the name straight across the name bar. Arched lettering curves the name in an arc above the number. Pick whichever look you like; the live preview shows the choice on the product image before you add to cart.

After 24 hours your order may already be in production, so a cancellation may not be possible. Email us with the order number anyway and we will tell you where it stands. Once it arrives, the 60-day return window still applies.

We ship to the United States, Canada, Australia and New Zealand. Shipping is free to all four, with no minimum order. We do not ship to other countries. Orders ship from the USA.

Processing takes 1-3 business days. Transit then takes 7-14 business days to the United States, Canada, Australia and New Zealand. A parcel to New Zealand, for example, can use the full 14 business days in transit. Weekends and public holidays are not business days. See Shipping & Delivery.

Possibly not. Up to 3 business days of processing plus up to 14 business days of transit is longer than 10 days. We never promise a delivery date, so order as early in the season as you can, ideally before tryouts or the first practice.

Use the Order Tracking page with your order ID and billing email to see the current order status. When your order ships, we email you the shipping details we have.

Yes. The billing and shipping addresses can be different. A grandparent in Canada can order a Custom Youth Name & Number Jersey and ship it straight to a grandchild in Australia. Just make sure the shipping address and recipient name are complete.

Email us within 24 hours of placing the order with the order number and the corrected address. After that the parcel may already be on its way, so please double-check the street, unit number and postcode at checkout.

Duties and import taxes depend on the destination country and its rules. If you are ordering to Canada, Australia or New Zealand and have questions, email us before you order.

You can return items within 60 days of delivery for any reason. We send a free return label, including for change-of-mind returns, and there is no restocking fee. Full steps are on Returns & Exchanges.

Our 60-day return window applies to all items. Personalised pieces cannot be resold once a name or number is printed, so please check spelling and sizes carefully before ordering. If something about a personalised order is not right, email us and we will look at each case.

An exchange is handled as a return plus a new order, or as store credit if you prefer. Say you ordered the Blacktop Jersey + Shorts Set in Large and the shorts run long: email us within 60 days of delivery, we send a free return label, and you order the Medium.

Yes. If the Gradient Fade jersey arrives in Sunset Fade and you would rather have Ice Fade, that is a change-of-mind return. You get a free return label, and the refund is issued within 7 days of us receiving the item.

Within 7 days of us receiving your return, to the original payment method. How quickly it then shows on your statement depends on your payment provider. See the Refund Policy.

We do. Change-of-mind returns, including size and colourway swaps, come with a free return label. The replacement is a new order, and shipping is free to the US, Canada, Australia and New Zealand.

No. Store credit never expires. You can use it on a later order, for example next season’s jerseys.

Tell us as soon as you can at support@jerseylane.shop with your order number and clear photos of the item and its label. We will help you put it right. Photos you send are deleted 30 days after delivery of that order.

Youth YS, YM, YL and YXL. Adult S, M, L, XL, 2XL, 3XL and 4XL. The Women’s Racerback Game Jersey comes in S to 2XL. Court Crew Socks come in Youth and Adult. Youth sizes cost less, and the larger adult sizes cost a little more.

Use the how-to-measure steps in the Size Guide. The most reliable method is to lay a jersey that already fits flat, measure it, and compare. If the fitted jersey sits between two labels, the guide explains how to choose.

A jersey with a different colour on each side. Flip it for home and away games or for two-sided scrimmages. Browse the Reversible Jerseys collection.

The colours and pattern run across the whole garment, not just a patch on the front. Our gradient fade styles are all-over printed, which is how the colour can shift smoothly from top to bottom.

A warm-up tee worn over the jersey before tip-off or on the bench. We carry a Short Sleeve Shooting Shirt and a Long Sleeve Shooting Shirt in the Warm-Ups & Team Gear collection, plus a Custom Name Shooting Shirt.

Yes. The Women’s Racerback Game Jersey has a racerback cut and comes in S to 2XL. Other adult jerseys run S to 4XL.

Every jersey and pair of shorts comes in two colourways, with names like Black/White, Royal/White or Sunset Fade. The colourway name is shown on the product page and in your cart.

If it is within 24 hours of ordering, email us and we will try to switch them to Adult. After that, use the 60-day return route and order the right size.

The payment options available are shown at checkout. We never see full card numbers. See Payment Methods for how checkout works.

Prices are in US dollars (USD) and are shown on each product page.

An account in My Account lets you see past orders in one place, which helps when you reorder for a new season. You can still check order status any time on the Order Tracking page with your order ID and billing email.

We use your details to process and ship your order and to answer your emails. The Privacy Policy explains what we collect, why, and how to ask for it to be deleted.