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\nThis page is about the money. It explains when Jersey Lane pays you back, how much comes back, where it goes and how fast. How to actually send an item back, including the free return label and the 60-day window, is covered step by step in our Returns & Exchanges Policy. Read that one for the process and this one for the payout.
\nEach situation below explains what starts the refund and what you can expect. In every case, the first step is an email to support@jerseylane.shop with your order number.
\nAny item returned within 60 days of delivery, for any reason, qualifies for money back. That covers a jersey that runs big, shorts that run long, a colourway you went off, or a hoodie nobody wore. Once your return reaches us, we refund within 7 days of receiving it.
\nIf you email us within 24 hours of placing your order and we confirm the cancellation, you are refunded the full amount you paid for the cancelled items, to your original payment method. We email you when the refund has been issued. After 24 hours the order may already be in production; see Cancel or Change an Order.
\nSend us your order number and clear photos as soon as you can after delivery. We review each case and tell you the next step. Where the outcome is money back, it goes to your original payment method, just like any other refund.
\nIf your order has not arrived after the processing and transit estimate on our Shipping & Delivery page, contact us. We look into it with you and help you get to a fix, and where that fix is a refund, it follows the rules on this page.
\nOccasionally we may not be able to fill an order, for example if a payment cannot be confirmed. If that happens, we email you and refund the full amount you paid to your original payment method.
\nOur refund promise is short and specific: we refund within 7 days of receiving your return.
\nThe clock starts on the day your returned parcel reaches us, not on the day you post it. A return from New Zealand that spends two weeks on the road starts its 7 days when it lands, the same as a return from across the state.
\nOnce a refund leaves us, your bank or payment provider takes it from there. Some show it the same day; others take longer to post it to your statement. If you cannot see it, check for a pending credit first, then email us. We will tell you the date we issued it and the amount so you can follow up with your provider.
\nPayment options for new orders are shown at checkout, and more detail is on our Payment Methods page.
\nBecause shipping is free and change-of-mind return postage is on us, the sums are simple. The table below shows what is refunded in the most common cases.
\n| Situation | \nPrice you paid for the item | \nShipping | \nReturn postage | \nPaid back within | \n
|---|---|---|---|---|
| Change of mind, wrong size or colourway you picked | \nRefunded | \nFree, nothing to deduct | \nFree return label, not deducted | \n7 days of receiving the return | \n
| Set returned complete (jersey and shorts) | \nSet price refunded | \nFree, nothing to deduct | \nFree return label, not deducted | \n7 days of receiving the return | \n
| Personalised item returned | \nReturns apply to all items; we look at each case with you | \nFree, nothing to deduct | \nFree return label, not deducted | \n7 days of receiving the return, where money back applies | \n
| Cancelled within 24 hours of ordering | \nFull amount paid for the cancelled items | \nFree, nothing to deduct | \nNot applicable | \nWe email you when it is issued | \n
| Damaged, wrong item or missing parcel | \nReviewed case by case with you | \nFree, nothing to deduct | \nNot a cost to you | \nWe email you when it is issued | \n
Some products charge a small extra amount when you fill in a name, or tick an option such as a number on the shorts leg. Those amounts are part of the price you paid for the item. Before you order a personalised jersey, please check the spelling and number carefully: we print exactly what you type, we do not send a proof, and a jersey with a player’s name on it cannot be resold.
\nSome customers would rather keep the value in the shop. Ask for store credit when you start your return and we add it for the returned item instead of sending money back.
\nOnce store credit has been added, tell us straight away if you change your mind and want money back instead. We will look at what is possible for your order.
\nTeam orders often include many jerseys in one checkout. You do not have to return the whole order to get money back for one item. Return the item that did not work, and we refund the price you paid for that item. The rest of the order stays as it is.
\nExample: a coach orders ten youth reversible jerseys in one checkout and returns one in YM because the player needs YL. The coach gets the YM jersey’s price back within 7 days of us receiving it, and orders the YL as a new order. If the coach prefers, the YM can become store credit and go straight toward the YL.
\nSets are one product at one set price. If you return a whole set, the set price is refunded. If you only want to return half a set, email us before sending anything and we will tell you how we can handle it.
\nA parent orders Court Crew Socks in Youth for a teenager who wears Adult. They email us, return the Youth pair with the free return label and choose money back. The pair reaches us on a Tuesday. The refund for the socks is issued within 7 days of that Tuesday, to the payment method used at checkout, and the parent gets an email when it is done. Nothing is deducted for postage, because the label was on us.
\nA player’s Gradient Fade All-Over Print Jersey arrives in Sunset Fade and they decide Ice Fade suits the team better. They choose store credit, so instead of money going back to their account, the value of the returned jersey is added as store credit when the return reaches us. They put it straight toward the Ice Fade jersey. The credit would never have expired if they had waited until spring.
\nA rec-league player returns a Blacktop Jersey + Shorts Set in Large within 60 days because the shorts sit too low. They have already placed a new order for the set in Medium. When the Large set reaches us, the set price is refunded within 7 days to the original payment method. The new Medium set ships on its own timeline, with free shipping.
\nOrders to Canada, Australia and New Zealand may be subject to duties or import taxes, depending on the destination country’s rules. Those charges are not part of our checkout total, are not collected by us, and so are not part of what we refund. If you paid such a charge and want to know whether it can be reclaimed, the destination country’s customs authority is the right place to ask. We are happy to give you your order details to help.
\nIf something about a charge looks wrong, please email us first. Most questions are settled by a quick reply, often faster than a dispute through a bank or payment provider. Contacting us does not take away any right you have with your bank or provider. If a dispute is already open, let us know, so we do not refund the same amount twice. Our Terms of Service cover the general terms of buying from us.
\nEmail support@jerseylane.shop or submit a ticket with your order number. We reply within 24 hours on business days. Related pages: Returns & Exchanges, Shipping & Delivery and FAQs. Jersey Lane, 3220 Common Way, Madera, CA 93637, US.
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