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\nWrong number? Wrong size? Called a timeout on the whole order? Move fast. You have 24 hours from placing a Jersey Lane order to email us a cancellation or a change. This page explains what that window covers, how to ask, what we can and cannot change once it closes, and what happens to your money when an order is cancelled.
\nThe window opens the moment you place your order and closes 24 hours later. Inside it, you can ask us to cancel the order or change it. We work through requests in the order they arrive, so the earlier you email, the better.
\nMany of our products are personalised with a name and number, and every order starts its 1-3 business day processing soon after it is placed. Once your order is in production, a jersey printed with a number cannot be unprinted. The 24-hour window gives you a fair chance to catch a mistake before that happens.
\nSending the email starts the request. We reply within 24 hours on business days to confirm what we changed or cancelled. Keep that reply. If anything in it does not match what you asked for, tell us straight away.
\nPlease send changes in writing. A clear written request is how we make sure the right name and number end up on the right jersey.
\nThe table shows the most common requests, what is possible within the 24-hour window and what happens after it closes.
\n| Request | \nWithin 24 hours of ordering | \nAfter 24 hours | \n
|---|---|---|
| Cancel the whole order | \nEmail us; we cancel and refund | \nThe order may already be in production; email us and we will check | \n
| Remove one item | \nEmail us; we remove it and refund that item | \nMay already be in production; once delivered, use the 60-day return | \n
| Fix a name or number | \nEmail us the exact spelling and number | \nWe print what was typed; contact us and we will look at your case | \n
| Change Block to Arched lettering | \nEmail us | \nMay already be in production | \n
| Change size (for example YL to YXL) | \nEmail us | \nOnce delivered, return it within 60 days and order the new size | \n
| Change colourway (for example Black/White to Royal/White) | \nEmail us | \nOnce delivered, return it within 60 days and order the new colourway | \n
| Correct the shipping address | \nEmail us the full corrected address | \nContact us right away; once shipped, we cannot change it on our side | \n
| Add an item | \nPlace a new order; it ships free | \nPlace a new order; it ships free | \n
Some changes affect the price. A larger adult size like 3XL costs a little more than Large, a youth size costs less, and a filled-in name adds a small charge on some products. If a change makes the item cheaper, we refund the difference to your original payment method. If it makes the item more expensive, we email you how we can handle the difference before we make the change.
\nMost change requests we receive are about lettering. Here is how to avoid needing one, and what to do if you do.
\nThe live preview on the product page shows your text on the product image. Use it. There is no separate proof or mockup after you order, and we print exactly what you type.
\nIn a capitals field, typing “Johnson” or “JOHNSON” gives the same result: JOHNSON across the name bar. Spelling is a different story. “JOHNSTON” prints as JOHNSTON. Read the name back letter by letter before you add it to the cart.
\nA youth coach orders 10 Custom Name & Number Reversible Jerseys, one player at a time. Five hours later, a parent texts: their child wears 21, not 12. The coach emails us right away with the order number and the corrected number. That is well inside the 24-hour window, so we update the jersey before it goes into production.
\nNow picture the same coach noticing the mix-up three days later. The window has closed, and the order has very likely been produced with 12, exactly as typed. A jersey printed with a player’s number cannot be resold, so this is not a simple swap. The coach should still email us. Returns apply to all items within 60 days of delivery, and we look at each personalised case with the customer.
\nA parent orders a Custom Youth Name & Number Jersey in YXL for a tall 11-year-old, then wonders that evening whether Adult Small would fit better. Inside the 24-hour window, the right move is to check first and email second. Follow the how-to-measure steps in the Size Guide, compare with a jersey that already fits, then email us the final size. Changing a size twice costs everyone time, so decide before you write.
\nSomeone adds Court Crew Socks in Youth when the player needs Adult, and spots it in the order confirmation email an hour later. One short email with the order number and “Court Crew Socks: change Youth to Adult” is all it takes inside the window. Notice it after the parcel arrives instead? Return the Youth pair with the free return label and order the Adult pair.
\nA grandparent in Canada orders a jersey for a grandchild in Australia, then learns the family has moved across town. Email us within 24 hours with the full new address, including the unit number and postcode. Billing and shipping addresses can differ, so only the shipping address needs to change.
\nA player orders the Gradient Fade All-Over Print Jersey in Sunset Fade, then sees the team has settled on Ice Fade. Inside 24 hours, email us with the order number and the new colourway name exactly as the product page shows it. After the jersey arrives, the same switch is a change-of-mind return within 60 days of delivery.
\nIf you want part of an order to go to a different address, it is usually cleaner to cancel those items within the window and place a separate order for them with the other address. Ask us and we will tell you the simplest route for your order.
\nNew players join mid-season all the time. We do not edit a finished order to add items. Instead, place a new order for the new player’s jersey. It ships free, follows the normal 1-3 business days of processing and 7-14 business days of transit, and arrives on its own timeline.
\nTo make the new jersey match the rest of the team, check the colourway name on the product page, such as Black/White or Royal/White, and choose the same lettering style you used before. Your earlier order confirmation email has all of those details. Not sure about sizing? The Size Guide explains how to measure and choose between youth and adult sizes.
\nOnce your order has left us, we can no longer cancel it. You are still covered.
\nThe full process is on our Returns & Exchanges Policy page. You can see where an order stands on the Order Tracking page using your order ID and billing email.
\nContact us as soon as you notice. We cannot change the address on our side once the order has shipped, but we will tell you what we know and help where we can. The Shipping & Delivery page explains how to check your address at checkout so it does not happen next time.
\nWhen we confirm a cancellation, we refund the full amount you paid for the cancelled items to your original payment method, and email you when the refund has been issued. Shipping is free, so there is never a shipping charge involved. If you would rather keep the value for later, ask for store credit instead. The Refund Policy covers refund methods and what to do if a refund seems late.
\nNow and then we may need to cancel an order ourselves. That can happen if a payment cannot be confirmed, if the shipping address is outside the four countries we serve, or if an item cannot be produced as ordered. We also do not print team names, league names, player names, logos or trademarks, so an order whose name field asks for one of those may be cancelled. If we cancel, we email you with the reason and refund the full amount you paid to your original payment method.
\nCancelling is different from returning. Once an order has shipped, the 60-day returns route applies instead, with a free return label, and the Refund Policy explains the money side: refunds for returned items are issued within 7 days of us receiving the return, to the original payment method.
\nEmail support@jerseylane.shop with your order number and the exact change. We reply within 24 hours on business days. Remember: the clock is 24 hours from placing the order, so write as soon as you spot the problem. You can also browse the FAQs or the Help Center. Jersey Lane, 3220 Common Way, Madera, CA 93637, US.
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